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Ep 37. Manage customer complaints with integrity

Nobody is immune from disgruntled customers or clients, even if the complaints are minor. How you deal with them can have a profound impact not only on your own mindset and outlook, but also on the reputation of your brand. I'm sharing my six step process to managing customer complaints with integrity and alignment. Shake off your personal inhibitions and step into a place of integrity so that you can come through the other side stronger, confident in your customer service and knowing exactly what to do in the future. 

Are you ready? Watch now to discover my six step process. 

If you're left wondering or scratching your head about phrases that I mentioned such as brand values, customer/client avatar or your vision, click here to join the waitlist to my LIVE signature brand foundation course, Brand Alchemy. Course dates will be released soon!

Want to get started straight away? Click here to start the self-paced version RIGHT NOW!

P.S Click here to watch on YouTube

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